Welcome to HORECA Lab. By accessing or using our website, services, or placing an order with us, you agree to comply with and be bound by the following Terms & Conditions. These terms apply to all business clients, visitors, and users of our website.

1. About HORECA Lab

HORECA Lab is a B2B furniture brand based in Jodhpur, Rajasthan, India, specializing in furniture for hotels, restaurants, cafés, resorts, and commercial projects. All products and services are intended for business and institutional use only.

2. Eligibility

Our services are available exclusively to:

  • Registered businesses

  • Hospitality brands

  • Architects, designers, contractors, and commercial buyers

By using our services, you confirm that you are acting on behalf of a business entity.

3. Products & Services

  • All products are designed for commercial use

  • Images, finishes, colors, and dimensions shown on the website are illustrative

  • Minor variations may occur due to handcrafted processes, materials, or screen differences

  • Product availability is subject to confirmation at the time of order

4. Pricing & Quotations

  • Prices displayed or quoted are exclusive of applicable taxes, duties, and shipping costs, unless stated otherwise

  • All quotations are valid for a limited period as mentioned in the proposal

  • Prices may change without prior notice due to material or market fluctuations

5. Orders & Acceptance

  • Orders are considered confirmed only after:

    • Written confirmation from HORECA Lab, and

    • Receipt of the agreed advance payment

  • HORECA Lab reserves the right to accept or reject any order at its discretion

6. Payments

  • Payment terms will be clearly mentioned in the quotation or invoice

  • Advance payments are mandatory for order processing

  • Delayed payments may result in:

    • Order hold

    • Delivery delay

    • Additional charges

7. Manufacturing & Delivery Timeline

  • Delivery timelines are estimated and may vary based on:

    • Order volume

    • Customization

    • Raw material availability

    • Logistics or unforeseen circumstances

  • HORECA Lab shall not be liable for delays beyond its reasonable control

8. Shipping & Installation

  • Shipping, unloading, and installation terms will be specified in the quotation

  • Risk of damage transfers to the buyer upon delivery, unless otherwise agreed

  • Any transit damage must be reported within 48 hours of delivery

9. Custom & Made-to-Order Products

  • Most products are custom-made or made-to-order

  • Once production has started, orders cannot be cancelled or modified

  • Custom products are non-returnable and non-refundable

10. Returns & Refunds

  • Returns are accepted only in cases of:

    • Manufacturing defects

    • Incorrect product supplied

  • Refunds or replacements will be processed after inspection and approval

  • No returns or refunds for:

    • Customized furniture

    • Natural material variations

    • Wear and tear or improper usage

11. Intellectual Property

  • All website content, designs, images, drawings, and trademarks are the property of HORECA Lab

  • Unauthorized copying, reproduction, or commercial use is strictly prohibited

12. Limitation of Liability

HORECA Lab shall not be liable for:

  • Indirect or consequential losses

  • Business interruption or loss of profit

  • Improper installation or misuse of products

Our liability, if any, shall be limited to the value of the product supplied.

13. Indemnification

You agree to indemnify and hold harmless HORECA Lab from any claims, damages, or losses arising from:

  • Misuse of products

  • Violation of these Terms & Conditions

  • Breach of applicable laws or regulations

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Jodhpur, Rajasthan.

15. Amendments

HORECA Lab reserves the right to modify these Terms & Conditions at any time. Updated terms will be effective upon posting on the website.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact:

HORECA Lab
HORECA Lab
Factory 1: 6–8, Behind Basni Police Station, Basni 2nd Phase, Jodhpur
📧 Email: thehorecalab@gmail.com
📞 Phone: +918005968526